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Dear Reader, Do you ever underestimate your impact? I do. But then a week ago, I received this. "In a 2020 training, you discussed the toxicity of gossip and how to identify gossip. It resonated so deeply with me that it led me to reexamine the conversations I choose to have and call out both myself and my coworkers when conversations veer into gossip. As a leadership team, we are really wrestling with the divisiveness of gossip and cliques in my work group right now, and I have repeated your...
Dear Reader, I grew up in a family that didn't tell stories. That's not entirely true. The women didn't; we were fast and furious. We would never debrief movies before watching the next one. We'd plan the next vacation while on the current one. But then, there's the men. They tended to be long-winded, elaborate storytellers, sharing yarns of yesteryear that I cared nothing about. I thought I hated stories. Until I was asked to come up with my own as a trainer. Now, it's my hardest-won...
Dear Reader, We were in the boss’s living room and were about to have a leadership team retreat. Just 7 people on this health services team. I love these cozy, informal-feeling retreats. The topic to address was feedback. They wanted to create a culture of feedback seeking, and they were concerned that so many of their staff seemed defensive when receiving feedback, and then some would gossip about it; lots of indirect communication. I asked 2 questions. Do you give more positive or...