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Dear Reader, I grew up in a family that didn't tell stories. That's not entirely true. The women didn't; we were fast and furious. We would never debrief movies before watching the next one. We'd plan the next vacation while on the current one. But then, there's the men. They tended to be long-winded, elaborate storytellers, sharing yarns of yesteryear that I cared nothing about. I thought I hated stories. Until I was asked to come up with my own as a trainer. Now, it's my hardest-won...
Dear Reader, We were in the bossβs living room and were about to have a leadership team retreat. Just 7 people on this health services team. I love these cozy, informal-feeling retreats. The topic to address was feedback. They wanted to create a culture of feedback seeking, and they were concerned that so many of their staff seemed defensive when receiving feedback, and then some would gossip about it; lots of indirect communication. I asked 2 questions. Do you give more positive or...
Dear Reader, Iβm sitting in our medical lab, about to host our monthly team meeting. Twenty faculty members are cramming in between their classes for this meeting. Iβm the dean of education, and we have no proper meeting room, so here we are. This is 18 years ago. This is the same lab where I have been asked to do things not in my job description, like give blood for phlebotomy students learning to use needles and urine to test. Thank goodness they never gave me a surprise pregnancy...